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#37 Taking Power

2015-08-31

Chris complained about his cable company on Twitter. He was surprised to get a phone call demanding he delete the tweets or else be banned from the service. PJ looks into the story, and things get much stranger. Plus, a new Yes Yes No.

Duck Army (https://www.youtube.com/watch?v=nHc288IPFzk)

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This is an unofficial transcript meant for reference. Accuracy is not guaranteed.
This episode is brought to you by better for him a new podcast from eighty people. In each episode Francesca Ramsay talks to visionaries in business leaders about mistakes. They ve made how they work their way through them and came out better for it. Listen on Spotify. Wherever you get your pot casts. This episode is brought to you by a sigh. Asylum is an app designed to help teams, plan, organise and execute all the work they do together. It helps make sure nothing falls through the cracks, so you can focus on the work that matters most learn more. Try Osanna for free visit, asano dot com to get started. That's a ass, a dna dot com quicklime language advisory. If Europe offended by adult content or, if you're, on kids or whoever. This is a very good at this. Escape from gimlet is required
he gave us this week were back again back to the world of the internet, We have a story about a phone call evolves Comcast, a country that sort of famous for their bad customer service. A lot of people see Congress as this big powerful company. They can and will do whatever it wants to its customers being Comcast customer can make you feel infuriating weak Like an angry mosquito buzzing in the ear of a giant one mosquitoes is a guy named Chris Adams, a cinema tar refer in Nashville and Chris wanted to discount on his Comcast bill becoming. He said now, as we boast a tweet complaining that it hadn't worked out, Comcast then actually did give him the discount, and so he was happy happy until
a few months later when his phone rang. Yet so I got it all, and I answer the phone woman sailor name was Indra and shoes were Comcast and she said she was with their leaders, social media team or something along those lines. She said that she had seen that I posted a tweet about a negative experience. I had had an Comcast until she wanted not, that issue had been resolved. I told her like a guy. I pretty soon issue is resolved and she said: okay well, ginger. Issue, has been resolved. I was hoping that may do you to delete the pre, because it is slanderous towards Comcast
She said it was. I lander is towards compound yeah here on earth companies, don't usually holler customers to complain about critical tweets, and this call only got stranger and then she launched and about this whole candid about how you know if you fight tweeted something bad about an ex girlfriend like these girls being such a Dick hall and then later on, you got back together with her to be really offended at that tree was still there. Did she used to call you used the word they call. You know I kept going under the creativity and true, like sir, I just finished, or through training and literally reading, right up the spread, and she said it doesn't sound like you're, very loyal to Comcast after we fix the issue for you, I'm not.
I'm oil. Do you ever will give me the best deal, I'm shooting? Oh you Don T, like the type of customer that we want to get to the point where she was. I I can not in this pressure and the tree in the IT and how is like well, I'm not going to leave frontier grateful back. Then on your file and you're, either be signed or removed from from characteristic like mad and now just like, ok, you're, not fine. I believe that we are you and so he did with Kendra sitting on the other end of the phone Chris deleted between. After all, he was a mosquito and besides
but a plan for how this whole insane phone call can actually work on his favor. I don't know he saw this body is ongoing and Morocco like a couple months ago, but Comcast accidently change, one of their customers names like asshole and left on their statement. Billing statement in bed, asshole on it and so he called, unlike the Gatt frequent gaps. Polite basically icily turns on his two years, but still a bad yeah there. That point I was just thinking like alone cast, but then kindred time. Actually she wanted him to delete more of his tweets. Like are you kidding me and others which do it? You want,
did though we can return to delete any conversation that had a reference to the tweet that had been deleted, as I'm really trying to find them, and she should, like. Sir, are you playing down with me? Do you think I'm stupid like the right? There hung up at that boy about them. This is how annoying Chris did what you do when you have a bad experience with a company. The thing that again, I'm in trouble in the first place he treated about it, somebody else chimed in and they said that they actually didn't think that they call he'd gotten had come from Comcast Chris checked with Comcast, and they confirmed it. Whoever he dark too was not a Comcast rap the stranger, a stranger who, for some reason, wanted to pretend that they work for an internet company and commenced Chris to delete a bunch of his tweets. This was bizarre. Who would want to do that and why
I am like. I really want to know what the what the point of it was like what they were trying to accomplish he's got one. Maybe the person who called was a scammer, but this I just somehow got completely off the rails maybe she was trying to get me to cancel my service and then she was going to ask for information. You now is my my best guess and she had just spread it out by being because she'd been so rude, you'd hung out before that can happen bright. Nor more and more, we lit up the phone number that the cod generated from, but it was just a generic Skype number dead end. We were able to find out, though, that whoever had run this fate. Customer support, Scanlon, cress they'd actually borrowed that idea, pillar from its inventor. One second can hear
yeah when the following over here- and I picked it up. The already said: Walmart. Yeah it does. It have all these pre programmed cholera things and say I'm pretending to be with you. Cast? I will make my phone number show one eight hundred Comcast and how many pre loaded faked companies. Do you have in your thing it's called a sip client. It runs on a different computer, then I'm on re now and it is just a drop down. And I can just choose one- you know- I have a few Erika spare- and the country. So if I just need him- a quick call on what my clarity to shop is. California, have some californy number there and then I have a pay phone at the poor and airport in Oregon. So this Brad Carter I don't know where he lives, embrasure, that's not his real name and that system that Brad uses brag could use it for a lot of illegal stuff the browser is not into that he's in a prank phone calls he's a brain phone call divinity
branches of the scam candour ran on Chris that's one of his inventions. I don't mean to be but I pioneered that years ago. Everyone doesn't know what you mean: You pay, I think into and ten maybe I I think I saw We complain on twitter about something I wonder if I can just us find other people to complain give them a call in it. To be really easy thing to do. How have you been prank calling people? Yes, I started when I was probably under ten my elder brother started making print calls with me and he grew out of it, and I didn't, and now I'm forty two and still doing it. Brad Tommy, back in the nineties when Janni really started the first webcam used to bring call her he camera what he would say. He dismembered the thrill of watching a person on a screen summer. Faraway walk across the room because of a phone call made, and these days brag can use the power of phone
to affect massive companies. He told me about another prank call tactic that he likes to use our club a domino location somewhere in the country. They hate us this, the corporate office we're having problems with your computer. Can you give me a bunch of your customers, names and phone numbers who just order pieces and I'll? Do it? It's really really easy, which is a scarce? How, but stick to the easy ones. Comcast I'll. Do it really Comcast is easy: failure, Comcast and say: hey, I'm in a different department and now you're having computer problems so pull up there. A few orders. You just didn't give me all information from them and they'll do it. They ve done it. Oh yeah, most of the time. It's not hard to imagine somebody with much more malicious intentions, taking Brad. Second, eggs and using them to take people's money Brad. Didn't know who would use his customer service track, but he promised to reach out to his friend and see if any of them might know who is behind it? Meanwhile, high
they they meet. Matt met me PJ's. How are you we took our question right at the top man. Whisky is Comcast's head of security. His job is to protect customers against hackers and scammers, and people like Kendra and never a small army. So we might. We have reproaching a hundred persons that are working on us, wow I don't care, I picture that I think I picture like six people now, it's probably is one of the largest I'm sure in the industry and what's you're, just like your typical day, Comcast. What's it like? Oh, it's unicorns and rainbows manhood's, any threat, his customer security, whether it's an actual attempted fraud or just a few. Thank you how to see them on the same category and he really hates this technique that Brad invented. You know, I don't know the frustrate quite captures the year, but the level anger that that experience. When I see something like that, but do you know what really more
for the customers themselves, who have been exploited in his trust, has been betrayed. Notes that the type of stop it keeps us up at night without mad that in some ways, Comcast itself was to blame, since, if they do Have a better customer service reputation, their customers wouldn't be so quick to believe that Comcast Employ, might call him a Dick hall and MAD said sure. Comcast past mistakes are a tool of the scammers use their leveraging. The fact that in the public there's been stories of poor customer service, Answers some of those things that are out there. If those things are true and have occurred in the way their describe, then we ve done some of that to ourselves and now it's. How do we recover from that which, as we said publicly, were working to correct our spending, hundreds of millions of dollars, tool, had effort. I try to men for an hour and in that our I felt something I really didn't expect to about sympathy for Comcast com guess is powerful, but in that arose at their size, also make some vulnerable congress has.
When two million broadband customers and man has to keep all those people safe. When he describes a typical day at work, It sounds like he's a general leading a country through a war you come in. You meet with your team. You try to understand If any new threats are era, are sort of emerging. There is always something different for us too. To focus on at any point. Today were big target I kept asking he to speculate on whom I called Chris he didn't know who was, but even if he did, I have a he wouldn't want to give his enemy the dignity of a name, its ever changing world and that will be short of living. A tour of chaotic balance between the open an evil, the bad guys that around there are trying to make money off of our customers or exploit them for a profit or for jokes, but damn you know we sort of embrace that role, and we hope that it helps
customers, overtime, understand the value of the service that we often so we were stuck until a few days later, when Brad are prank collar, got back to us, he'd, reach out to some friends who also make bring from cause He said there is one person we want to talk to her name was mistress, Morgan I sent an email and, in the meantime, I googled her and found a video that should guide you back here again. To the world of the internet by the ladies. Don't have to actually see how pathetic and small your little cock in turns out she's an online dominatrix, a fairly hardcore one looks like anyone else Sometimes she has long dark, hair, others, I'm sure on blonde hair yesterday she treated at her boobs aren't real, but she is users and that she's your worst nightmare she's. They create
such videos as paid to smoke and ignore you, which is, dollars, nine nine cents and face it. Bureau, bootlegging pervert freak which goes seven. Ninety nine you're always going to pay gorgeous women. Like me, to humiliate your lame. It was not immediately clear to me what this get lucky. You little foot dense had to do with Comcast. But, as somebody who's never been humiliated by professional, I had all questions. How did you- Now that you are good at this adds like I'm dominatrix yeah, I said I don't know. Maybe I've always has been a passing bitch up and I also think, I'm pretty gotta reading people a lot of the times and I know how they sounds will occur? see what I'm am able said. Even discerns what industry they work and within, like the first few minutes talking to him on the phone and I'll get
right, at least like eighty percent of the time specialty. Mistress Morgan's is, what's called a blackmail contract Sayer I've always want to try having sex with another man. But you been too scared you on trade with MRS Morgan you'll give her humiliating pictures of yourself. Have you done through shall send those pictures to your boss. Morgan says online dominatrix thing is a tunnel work, so she can have fourteen our days Other recently, she's been cutting back I've, been kind of like feeling a little. Find out with the dominatrix stuff in the last few months, but have also been doing a crap ton of prank. Simon working like way way way less than I normally do so brand cause a prank calls mistress guns new passion doesn't make any money from on, but she loves them spent hours on every day
and this is because she has some huge vendetta against Comcast she's, Canadian. They don't even have Comcast their inception. Do, bring cause because they're really fine and why when it's finally going to print cause really working. What does it feel like again today exciting. I know that's coming sounds like a little silly, but yeah, Actually get someone to do. What you're wanting them to do, or else it goes like a completely different way. Yeah it's its exhilarating and Missis, thing that surprised me the most. The reason Mistress Morgan loves, doing praying cause. It's not just that their funny whether they are. Not just that she likes having power over strangers. Although she does for more in the real reward of all of this is an incredibly wholesome reward. Friendship, Do you a really massive, great community funds
a whole certainly sounds gonna cheesy, but like you family and friends that I never otherwise would have talked to or even got to know, it turns in the same way that gimlet is network for pod. There's. Also a network for these print collars prank call name gale. Radio can do dont language, adult content, psychological nudity you can download prank carnation shows you can watch them. Live on mixed were can see them on Youtube and they have a ton of shows party time with laughed track. Mountains acts mob riding with white. Madhouse live with Carlito Brad Carter as a show with brain carnation called the snowplow show you guys leaving notes on car windows telling and Morgan now as Rancho hello people, its mistress, again, I hope you guys are all doing Van TAT stick out because already audiences, for these shows aren't huge, be get the feeling that the host so just doing them for each other. We do, Conference is almost every night and when you say,
and says I won't be on Skype. Is it is early, yet we discuss conferences almost on a daily basis, at least for a few hours every night, he bore. Is it like. I had a good call today or is it like I'm worried about my job like what what do people have? We? Actually we do more Franco's, so I described This is called a Morgan and I asked her if it rang about. Yes, yes, that I know exactly local you're talking about actually And the reason that Morgan does remember this car and remembers it fondly is because she this friend macro and macro oscillates to prank and he was in England. So Morgan, says I'm really late at night in Vancouver and MAC. To Waken England. They can find this window of time where they can connect halfway across the world to bug some random dude for Nashville. Chris was the third we alter their relationship, he just didn't know, and what do you think I should how the guy crests, who serve sent me on this whole thing like what do I tell him?
you can tell him it was all a joke and that he didn't passed the test Remember the task well think I think something I really gonna call like that. First of all, whether customer service representative use like take home looking back on it now, it's like having a very obvious that I shouldn't have even go along with it, but it was just a yes the mood of the day. I am, I called Chris back to tell the truth about Kendra Comcast. Do you feel at all lake you had at non consensual experience of domination? I guess I wish I could say yeah, I don't know, I don't feel as though I will die. Made it, although I do believe between which was dumb
maybe maybe I was I mean that was Then she. Why do you do that? You didn't want to do, but you dead. As for Comcast, they carry one cresswells the exact same as he ever did about them, which is to say he doesn't like him very much you're gonna catch. You know I could see where you satisfied with your car, Our service from rely are absolutely. I would reply all enable us. Thank you. Yeah, as also we have. We have tabled a car, so we could send you if you want to call it, yeah now left no word from visa. In the area
it seems a little while ago, I guess you're, having some issues with conquer soldiers came to see if those issues got resolved as a Viet, foul yeah yeah. Regrettably, they did ok where they fully resolved. Here. Satisfaction, with you. Ok! Well, that's perfect! I'm is there any reason why the tweet is still I had no idea, after the break. We have a new. Yes, yes, now stick around you know, if you are having a fight with a loved one, for example- and you know you guys made up and made a better you and walk around with them with the shirt said this person beside me, a real dick hole. You know whatever you know, because that The situation is already been resolved while are currently experiencing
why this episode is brought to you by better for it a new podcast from HTTP hosted by Francesca Ramsay. We all make mistakes better, It looks at how mistakes have shaped the lives and careers of visionaries and business leaders and helps them think differently about what their working for you'll hear from an entrepreneur who ventured out on his own, and so I went out. I took seven hundred dollars. I had in the bank, but my own pickup truck took some flyers business cards and later I had a business and in each hour, rule breaker, whose learn while we all care about work in the first place. You are proud of the work.
Do you want to be able to tell your friends about you wanna, be able to feel like you're, making a difference, you'll hear how they work their way through their mistakes and came out better for listen on Spotify or wherever you get your PA casts. This episode is brought to you. I saw her picture this a world where you spend less time juggling email meetings and status, updates and, more time doing the work that matters. The most your team. That's the world economy, bill to create a saga is an app designed to help teams, plan, organise and execute all the work they do together its built to give teams clarity. You can all understand your goals and how to achieve them together and whatever your next object is a sonnet. Can help reduce the busy work that waste your time from small companies to global enterprises. More than a million teams across a hundred and ninety five countries get work done with Sata, learn more and
I s: honor for free visit, assign a dot com to get started. That's a stay, Anais, dot, com and now back to Yup once again to yes, yes, no, the segment of the show where we force. Boss, who's. The guy was stuff to do too Wade headlong into the inanity of the internet and if you can make heads or tails of answers, usually no very happy to be here. I have the treaty, so. We got him Leon who has a anime emphasis twitter, Avatar Frisbie, I would have no other lingo since the guy. I wouldn't know that link you. You didn't come far you're at the level like the way you will speedily conversational spanish yeah, exactly com not yet so. First read what the tweet actually says, and so the tweet says
It's too early for this shit. They links the three headlands one of them is from. The guardians is what The terrifying geese, fine says about our poultry obsessed culture by felt in Britain him and says my child. Horrifying video of toy geese and she started crying and wet? out another one as one the hellish sound of geese toys yelling as a perfect analogy for trumps campaign, o sub head crying fowl double view our which know what this is about: but I'm already like don't do that. I guess if reservoir page of a dinner at the street is about now has come, and you know it's too is about yes outs Bloomberg. Do you know the streets about no, but I think we're understanding and at the same level, which is like you analysis, but not the object of the analogy. I understand that is so something something but on the internet that set off sort of like an outcry and.
Putting of thin pieces almost simultaneously. Yes and the things doesn't they deal with the vine and geese? Yes, ready ya,. M night shall MILAN you guys real quick. What do you mean services wherever you and the whole is that here. So someone post The video today today We sure, as this is a hot meme, whose right off the meme press. It was a video. It was a Youtube video call Duck Army. I'm gonna play this here we ve set a vine. It start divine. It's now on you too. Ok here is done me in its entirety. Are you ready? Yet so for people not in the studio,
It is a video of someone who found a sort of like a cage What looks like a department store full of these inflatable? SK, the heart like a big, currently a big set of leg shop, is that a shopping carpeted like sort of an industrial sites, shopping cart where they clearly move merchandise around the floor, filled with these inflatable geese or ducks and geese Greece is one who squeezes one makes one funny squeaky noise and then he put his hand into the cart, presses down on all the docks, and you hear collective inhale of hundreds of doctors, and then they just go good reenactment thanks. We should use all ages reenact fire like american model Leon's tweed was a tweet. A bunch of headlines that were about this, and this right
Now we ve seen it seems like a the headlines idea. Yes, ok, what the terrifying Finally, our poultry as culture I'll get out of the serious my child. Horrifying video. Twiggy, since she started crying our means good if they come at the cost of our children's health. Tell your kids are there now the hellish sound of geese toys? Yelling is a perfect analogy for trumps camp. I guarantee you it's not our guys know about. Come on you Leon, I mean all of those up big fake headlines. He made, as a reaction to the internet's. Take culture. Take culture, there's a thing on the internet cover hot, take. That's when you produce very quickly add sort of pieces ingenuous, like opinion, peace like gotta, why working is inappropriate in the wake of the malaysian airlines crash? Rarely just
arbitrary. So when someone dazzling where you can tell that that's what they're up to size, you just respond heartache red Sir Leon as a joke. This video that had gone viral and was like you know I'm wondering what would be just barely plausible enough to trick us yet tricked you guys ya totally I just breaking this morning, but I dont get hurt bad stuff anymore. It might have been the way I said it could take to think that it's just because shrieked I tried so the the give away if you look at the names of the authors felt in Britain, sounds pretty ridiculously made up. Jessica, Mary Williams, Jessica, with a g and then Missy Bran, again you don't a lot of committee, but everything else about these, which are possibly ran in Huffington Post
that's. Why he's may involve a and the guardian? The guardian seem eminently plausible there could be theirs prizewinner into the garden and felt in Britain him Ok, so I got this year Leon me in a meadow comment about the internet and house always rushing to have the hot take think piece about whatever has just happen on the internet, so the inflatable Geese, vine laughed alone. I have to assume laughed like her, but and then meet they set about. Composing. His master tweet condemnation of internet take culture by writing, for think pieces before anybody could actually write them. Entreating about them, saying it's too early for the shit. That's exactly what this is all right, so we ve been here for a while. Do you feel smarter?
Smart or not accuse the boy was hosted by Peter Vote. Me Alex Goldman. You produce this write him, Howard, shrewdly, in any and feel abandoned action, assistance from silly Douglas, and this is sillies last week reply or we're gonna miss her. Thank you March, Sylvie for your hard work. You're makes this week by David, Herman, Matt Labour, the jump up a Hidell, our theme, you, just by the mysterious break master cylinder. Add music is by built buildings, you can find more episodes, Itunes that conflict or fire thanks for listening, we'll see next week,
Transcript generated on 2020-02-13.