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Sunday, February 4, 2018

2018-02-04
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This is an unofficial transcript meant for reference. Accuracy is not guaranteed.
Hey I'm John Landon and I play teeter on the paramount network regional series yellowstone, as you know, yellowstone his back and bigger than ever, and so is the official yellowstone podcast. This isn't just you! typical recap. Podcast every week, you'll get exclusive access to cast and crew members. Who will take you behind the scenes of yellowstone in a way that whether podcast can satellites, for all new episodes of the official yellowstone podcast available. Wherever you get your part guests the tonight. On this special edition of sixty minutes presence on the sixth minutes menu
the most beautiful thing I love innovation, I loved competing. I hate my competitors, you hate your competitors. Of course I do. I want to beat them up. You want to make dannon yogurt in your place, suffer back to france, He is the billionaire creator of giovanni yoga and a reminder that foreigners don't always take jobs from americans. Sometimes they create them. one of the our relationship between cuba and the united states has been changing at a dizzying pace in recent years. one battle reading to the cold war. Continue, wrong. We went to cuba to try understand more about the rum war and found out it's complicated, and you need to pull up a seat and make yourself comfortable to try and figure it out
thousands of people line up every day at shade, chap burger, danny Meyer created. We were at one We was almost an hour long. Is it it's very really. It's burgers fries ended shakes, you haven't reinventing the wheel here. We are as sometimes as mystifies anybody as to what the magic of shakespeare is our most Danny Meyer is an innovative welcome here who is changes he's pushing radically alter the way restaurants do business. What's your next adventure, everyone deserves a chance to do what they love pacific, I have helped you reach financial goals. While you go after your personal ones, plans change over time and your financial solutions can two pacific
life, has a variety of financial solutions that can help. You compliment your life goals and passions law. Managing the uncertainties, by more than a hundred fifty years of experience, you can count on pacific life to be there, so you can go out and keep living your best life Pacific life is one of the most dependable and experience and shares in the industry and its main aim. One of the two thousand nineteen world's most ethical companies by the ep is fear institute the freedom to go after whatever is next for you. That's the power of pacific. Ask a financial professional about how pacific life can help. Give you the freedom to do what you love or this. w w w the pacific life back good evening. I'm sharing. I fancy welcome to sixty minutes presents tonight. We have three flavorful stories on the sixty minutes menu. We begin with the yogurt entrepreneur
at a time when americans are debating whether immigration and refugees are a good thing or a bad thing for the country. It is sometimes noted that tesla, Google, ebay and pepsi cola are all either founded by or currently being run by, immigrants and, in one case, a refugee. It's a reminder that foreigners don't always take jobs from americans; sometimes they create them and of all the success stories. None seems more relevant to the current debate than the tale of whom do you look higher, who came here from turkey twenty four years ago on a student visa with almost no money as Steve Croft first reported in April. You look. It is now a billionaire who has changed american tasty
his job on a yogurt, resurrected, the economy in two communities and drawn praise and some hostile fire for the way he's done. It he's a familiar, fraternal presence on the factory floor where everyone causing hummed ever either. He overseas every detail of a product line that barely existed a dozen years ago, greek style yogurt a thicker hang your version of the dairy product, but you look of popularized here, a name to a body. It's now the best. We ran in america. What is the word? Show body mean in his shepherd shepherd It's a very beautiful words are present it's peace and a meant a lot to me because you know I can I come from a life with shepherds in the mountains and all that stuff here family raise goats in sheep and made cheese and yogurt in a small kurdish village in eastern turkey.
During the summer months they would move to the mountains in grazed the flock under the stars. He says was born on one of those trips, but he doesn't know the date or the ear. So how did you come to nothing your birthday yeah, the old days you know The nomads till you didn't deliver. Babies in the hospitals network lives they would register when they come back. The registration officer would put out about in January says it's easy format. Ninety percent of our time- that time burning somehow, unless genuine, genuine twentieth this summer, me home. He can the! U S, a twenty two, the passionate idealistic student who had gotten in trouble with turkish authority. for writing articles sympathetic to the kurdish rights movement. He was hauled in for questioning in decide It might be a good idea to leave. Did you speak in english when you came, though no
No, no family, nothing, nothing! No friends! Nobody! It took me, here to find his footing in upstate new york, where he spent the next decade finishing his studies were, hang on a dairy farm in building a modest feta cheese business where one day he spot in an ad beset fully equipped yielded plant foresail. As a picture than thought said. Nineteen, twenty on the back of a small, more pictures of where this post, the pulse of the plant. And I call the number the real estate agents said. The eighty five year old factory was owned by craft foods, which had decided to get out of the ogre business, and I asked for the price and he's a seven hundred thousand. leaving get attack with seven hundred thousand loves. How could this be? So? I didn't The second time, because I wanted to think that I believe,
when you get into reevaluate eyes around. Maybe we should be asking too little it in opportunities comedy set off to the small village of new berlin new york to have a look very the last employees of the last planned in the area closing down Member, like yesterday, it's like this: in this whole place like but he died like somebody. Important died, two under job to other jobs was gone. Former employees, frank price, maria, cox and rich lake, were among the mourners that your whole life, it's gone, you, don't really know what you're gonna do or where you're gonna go. So incomes, this guy cheating, was for real honestly. It was a little. fetch sounding for there was a little bit. Down at least for me. There was, I mean it's ok either, He didn't have any money, but he managed to do
regional bank, in the small business administration, to split the ring give a million dollar loan that put your body and business and allow harmed the higher his first five employees, for of whom had been let go by craft and we had no other ideas which are going to do next. It would take two years to come up with a product and figure out how to produce humpty spent. Most of his time in the plant, except a grab to meals a day at the local pizzeria own by another immigrant frank, via in his wife, betsy this is the only place in my made. Only days are coming here is this is the only place you can come and connect to life again, eddie and go back to what we do. and I want to say something scares me offend the rupture before
This showed up in this town. I was the king. What did you think of his play off? Let's put it to you this way, I kind of feel sorry, but was, I don't think you know what we get into it? I mean that you ve figured for craft. They shouted down. What the hell is, this guy, that he's gonna cricket. went up and not make a right make a goin. Almost all of the early giovanni meetings took place here alone. Some small celebrations? Let's numbers, one where handy offered you this toast here is tat, wish him ever make a hundred thousand cases. In a week and were not worry about the liability mark. I said to my husband, they're gonna feel so bad when it loses jerk he's, never gonna, sell under two thousand cases in a week actually would take only a year. The first order, chobani yogurt. One hundred and fifty cases was delivered to a kosher Three store on long island in october, two thousand and seven
no one knew if they would be another that stuff manager, commune said. I don't know what you're putting to these cops? I cannot keep a sharp tone. What do you believe that but I knew this was like three months in this- was going to be about. If I could sell it, it was going to be about. Can I make it enough It would require more machines, bigger facilities, more from the surrounding dairy farms and a lot more, people between two. I was in an eight in two thousand and twelve for of Joe bonnie overgrew to us. just two million cases a week. Revenues reached a bit dollars a year and the number of employees shot up to six hundred
now roughly a thousand. Anybody in the committee wanted to work for those years will find a job at your body, anybody we were high and if they were not working for us, they were working for the contract. Is that doing job for us, because that might by number one thing is: I was gonna higher everyone local before I go outside harmonies, recruiting effort included. stop at a refugee resettlement centre in the city of utica forty miles away where he heard they were having trouble finding people work as a while. The language is a barrier and transportation. I said: okay, let's try some. I will hire translators and will provide transportation. Let them come and make your own yogurt with us and they worked out. perfectly. In the day they are the most loyal, hardworking people, along with
by the us here right now. and here we have now in different nationalities. Sixteen different translators, why two thousand and twelve the capacity of the plant a new berlin. It backstop They were running out of people running out of milk and running a room so hungry, decided to build a second facility, the largest yogurt plant in the world, in the town of windfalls, idaho, all based on a sketch it rough down on a napkin, it frank speech, and if you look at the plat and the and the napkin is basically the similar similar design. The piping in this plan is, if you put together from here to chicago And we built them less three. There were severely for growing paint a ship and had to be recalled because a move contamination in we production delays necessitated an emergency law, but the business survive. and its thrive in large part, because, upon these competitive nature,
I love innovation had loved competing. I hope my competitors, the matrix Of course, I do want to beat them up. You're gonna make it and yogurt in your place, suffer back disappearance. it killing, is what I mean is you can I'll be in the world of business. You don't have this consciousness of many, but in a right way. Today, the twin balls plan has one thousand employees, with above average wages and generous benefits it bumps more than to bid, in dollars a year into the regional economy, which is now running at close to full employment. Loud humbly. The higher fellow immigrants and refugees, not in of american workers. But alongside we met two of them and to enforce sisters an agreed not to use their names or disclose the middle eastern country. They fled because they fear reprisals from the human traffickers that separated them from their family. Then,
banned them is young girls on a street corner in eastern zaire, Did you manage to get out to cast one time I prefer really not to talk about and because it is would you have survived if you stayed there now, you should definitely was not sitting here a life if I was not leaving, they got here illegally, they ve gone to an most dangerous journey. They lost their family members they lost everything they have, and here they are we're going to be part of society they were to lose. It yet number one thing you can do is provide them jobs. Minute. They got a job that they stop being effigy humbly Look, I insist, she's, not an activist just a business man, but the fact that he comes from a muslim countries.
Legal immigration and helps refugees is now been universally popular in idaho, one of them conservative states in the country during the two thousand and sixteen presidential election giovanni, was attacked by far right media, including bright by claiming it had brought refugees, crime and tuberculosis. Two twin for none of which is true, but both handy and the mayor of twin falls received death threats. One publication I have mine that said american yogurt tycoon vows to choke. U s with muslims. Here people targeted you yeah. It was a motion, emotional time, people in a hatred for those delight and the much you do about that. There's not much you can do the situation. His cooled somewhat in harmony,
enjoys. The full support of idaho is very popular in very conservative, governor butch otter. I think his care, about his employees, whether they be refugee. He should they be folks. It were born. Miles from whether working leave his advocacy for that person is no different and there's nothing wrong with it we traveled with you, look tired to europe where he has made the international refugee crisis. The focal point of his personal philanthropy he's donated millions to help, survivors like these and italy. That's a man risk everything fleeing iraq, syria in africa, in hopes of finding a better life he's also enlisted the support of major. U S, corporations in the cause and pledged to give most of his fortune to charity and the kids die
How many said he had no idea that things would turn out the way they have when it came to america twenty four years ago and bought that shuddered yogurt plan and upstage new york. He is now showing his gratitude in two thousand and sixteen he gave ten percent of all of us equity and show Bonnie to his employer s, not a gift. It's another or look how nice? I am it's. A recognition is the right thing to do it is. It is something is belong to them. That I recognise that's how I see it too,
He's after our story first aired last year, the far right radio host Alex Jones posted a fresh round of accusations that giovanni was quote importing migrant rapists. This time, the user company suit last may Joan settled the case and expressed regret for the way he characterize the employees of Joe Bonnie, the relationship between cuba and
knighted states was stuck in pretty much the same bad place for half a century. The things have been changing at a dizzying pace. In the last couple of years, president obama started the thought, the relationship reestablishing economic ties and easing restrictions on travel. Now, president Tromp has announced plans to undo many of those moves and fidel castro who spent fifty years poking his thumb in the eye of every american president, has died. Whatever happens, there is already a war under way that has the? U s and cuba on the rocks. As we first reported last year, it's a war over wrong, specifically over two different versions of havana club wrong, and it is better as the cold war ever was after it's tuesday afternoon, Adele, flora, data in old havana and we and lots of other visitors to queue
our filing in and filling up the bar that calls itself the cradle of the daiquiri head barton are all a hundred boulevard needs to double up on mom bottles. Just to keep up with demand you between sixty and eighty eighty border, predate plaintive been I will use them. All. Those bottles were filled with havana club rum produced by fifty fifty joint venture between the cuban government and the front Beverage giant Pineau ricard, which saint jerome cotton bizarre to cuba to run the business. We met him in a place that airily open to outsiders, a warehouse stack to the ceiling with oak barrels full of rome,
We built a very great success. We wanna the club when we started developing a ship in nineteen. Ninety three: we sold five million bottles. Today we sell fifteen million bottles, a fifty million bottles. Eleven million have been sold here in cuba, the tourist drink, we havana club or obvious, but we looking down the side streets and felt locals drinking it too domino games, dance halls and discos and sipping it along havanas, seafront, promenade, the moluccas, to distil and age. All that run the cuban government ampere, no ricard lion as bell morality, havana, clubs, master rum maker. He loves talking about rum producers to really understand it. You have to drink it. Single model.
it's my way way when we met that I'll. Not all I see more plausible, the first set will impact, do the most you said and make you anxious for a second. I am anxious to continue the second step and the third, third and the fourth. They don't have anything else to do today, dewey and the cohiba cigar that he says pairs perfectly with this havana club as we drank and smoked. was told me. Cubans are born with a rum gene and to be real havana club wrong. He said it must be made from cuban sugar cane and aged in the hot and sticky incline here's where it gets confusing. This is another bottle of havana. Club rob, exact, a name, but you can see I hear this one is made in puerto rico and it's made by bacardi. In the world, can you say Havana club, when you're Can get importer acre just the way
that you say I'm cornick, arizona, his and I'm not making in Arizona wilson is an executive. It bacardi, originally a cuban company and now the largest privately held liquor business in the world, the true of agriculture made with the recipe of their original founders. Is the havana club that riccardi is making and selling here in the united states. Bacardi bought that original recipe from the family of this woman and power wretch bala and it was one of the wealthiest families Cuba is an english. Definitely, the wretched ball of fortune was built on sugar and shipping and rum a club from like hundreds of other cuban companies. Theirs was confiscated shortly after fidel castro's revolution in nineteen, fifty nine they took over the company on December thirty, four
Nineteen. Fifty nine! Do you remember that day. I remember that they vividly my husband came home, he went to work early and then he came home and he says they ve thrown us up it's over it's over his head. He said it's over. All of their assets gone and paro and her husband ramon were ordered to leave cuba with only the clothes on their backs. In Heaven, when did you have in your pockets? Absolutely nothing, nothing, nothing, nothing! What was it like when you get on the plane, everybody in time
I was crying and I remember I look out the window ass. We were taken off and I say to my husband: take a good look because you're not going to say it again in cuba, the wretched borrowers and bacardi had been competitors each making and selling popular brands of rum. But when the revolution came, Rick Wilson says bacardi had an advantage bacardi onward most other cuban families and companies had assets outside of cuba. Is that the reason they re able to survive ass because we could continue to produce and sell our products, unlike the dutch abolished? the retrovirus everything they had was in cuba, everything everything except the recipe for havana club rum. The ratchet ball is eventually sold it to their old rival. Bacardi.
which makes this version added distillery in puerto rico. They did it to compete with this version made by the cuban government and their partner pernod ricard that set off the longest bar fight ever it has been fought both in the courts where the latest law suit is pending in the marketplace. Between two of the world's largest liquor companies. Pronuba car produces absolute vodka shifts regal scotch beefeater gin bacardi makes great goose vodka doers scotch in bombay sapphire gin. Now they both make havana club rum and they both try to claim the moral high ground and it wasn't that for no regard had just stepped up and they looked debate and petr shape. Now we all mine competition from our card or any one else. Pineau Ricardo did and it
partnering with the cuban government was confiscated. The assets of a family, no compensation paid hard tardy leaves at company level cronies just making a moral argument. I didn't make it a moral and legal argument. And the legal argument is theft, it comes down its stolen property. That's what it comes down to the bacardi family will say that this Havana club is stolen property. Well, you see the place. We are your nor distillery. It was built in two thousand and seven, and none of these these were used. None of these worries you, the rebel. None of these facilities were used before revolution now ass bell miraculous, dismisses the argument that the havana clubroom he produces. Four per no record in cuba is not the real thing, because it's not made from there
regional, a wretched ball of family recipe, a thing that the other thing at the gleam of the recipe remains in this land. He said it is here in this climate, the culture look one glossing. It was very simple, so make a human right. If you need to make it in cuba, you know it doesn't take more than that. You can make cuban rum in puerto rico and the ratchet bombers cannot. He insists claim to own the havana club brand decades after abandoning it that they use them for it about the family, saying they abandon the brand, they can say a day. What they can say that we abandon within them banned on anything they throw us up. The castro government did that the french company Pineau ricard came along much later and turn the cuban havana club into a global brand and in
kind of cuban culture, havana anna. We found the logo everywhere. We went in cuba and every glass in every bar on taxi drivers and parking attended cheers we did our interviews in and at the tourist market, artwork and tote bags and t shirts, right. Alongside other symbols of cuba itself, more change There are more of man and the same thing when we syllable of annette club in france, in england or in chile, we not only sell the liquid waste, and the soul of the country, the one place in the world they can't sell their havana club at the moment is the united states because of the trade embargo on cuban products. That's been in place since nineteen sixty two, but there is a way for americans to have the cuban version in two thousand and sixteen, then president obama lifted limits
on how much rum and cigars tourists could bring home from cuba or you re, bringing run home with you now. The makers of cuban havana club are satisfied with just sending suitcases full of rum homeless tourist. They want to ship containers full and the trade in Bonn Go is lifted in cuba. We know how other impatient look all the run sitting around us all these barrels, its years and years of aging years and years of work. In addition, we know that one day it will be able to sell or on a nightclub the true human rum mating cuba, and that the EU s consumer will have the chance the opportunity to enjoy consumers in the? U s during forty percent of the world's wrong, which explains why there stacking barrels sky high in cuba in preparation
this is already the girl was already to go for now the trade embargo continues, and so does the core fight over. Who has the right to use the havana club name on the streets of havana? There's no disagreement on that point. We took a few bottles of peculiarities version there to sample reaction. You drink rob was gone. Have you ever seen this before these men we found playing dominoes on an old havana side street were more than happy to try. It see me loud similar, it's good, he said, but the cuban is better quality. The color is different. The stomp is different This is how very romantic love is a symbol in a bar called sloppy jos men, you're Ernesto is naga, wanted no part of parties, havana club you don't wanna know you have a separate
during the whole bottle. Now these are the front lines to bottling lines into countries. Each one producing havana club rom each claiming that its version is the only real and effective one. Not so far apart in miles, but worlds apart
in the run more. If you read now in the past couple of decades, chances are restaurant or name. Danny Meyer has had a big impact on how your meal wet since Meyer opened his first restaurant in nineteen. Eighty five, the innovations in food service and hospitality he's pioneered have been so widely copied. They ve changed the way america dines out. He now runs fifteen restaurants and shake shack. The berger join he opened in two thousand for has become a global billion dollar chain, but as Anderson Cooper first reported last fall in danny Myers. Most dare
innovation to date, he is eliminating tipping in his restaurants, a move which, if successful, may radically alter the way. Restaurants do business, the thousands of people line up every day to eat danny Meyer's food here at citi field, the home. The new york met. Some fans come early, just to get a taste of shake check. We were there, we was Almost an hour long. Have you been here see there it you just now we can read it to be. We have, after you get a is, is worth its very good, really danny myerson, shake shack, burgers, taste so good because he makes them with the same high quality ingredients he uses in these expensive restaurants, but that still doesn't explained My people are willing to stand in those long lines, its burgers, fries and shakes. You haven't reinventing the wheel here. We are as sometimes as mystify as anybody as to what the magic of shape
That is, I think we know that this is I'm casual. This is a new Ninety volume casual, fine casual which is marrying together the ethos and the level of fine dining with the fast food experience, so you know call it fast food. When did you ever go to shake shack and I'm experience we fast such a historic, beautiful part. We weren't danny to new york city madison square port, where he created the first shake shack in two thousand and four. The reason I haven't had a burger before from shake shack is because of the line. Instead of simply asking yourself is the berger so good that you would choose to wait and why? I think the question What else are they getting out of the experience? I think what fast food hijacked was emotion, People actually want to be your people. Their whole promise was basically we're. Gonna get you out of your sight,
Quickly, you'll never have to see a person, in fact where you were going to give you drive through lines, so you never have to get out of your car and work doing the opposite of that. I'm gonna get a cheeseburger, shack, burger shackles that and a coffee, milkshake and fries restoring the comet. the bonn and burger, think about it. A hamburger is basically to things of the bond in me and what great about this bonn is that it doesn't fight you eating it, it doesn't like you, it doesnt fight your teeth. it's a mistake. If pawn is too big and too hard his attention, the detail has made Meyer a leader in fast casual dining or what he calls fine casual, although not the largest, it is the fastest growing. Sector the restaurant business, I believe. Many consumers want good food delivered in time and less cost service restaurant. I think what fine casual is doing.
You're willing to give up, waiters and waitresses embark enters and reservations and table costs and flowers organist? We're gonna give you about eighty percent of the quality that you would have gotten a financing, restaurant save you about. Eighty percent of the money is spent in a fine eyes, restroom or in a save you about. Sixty percent of the time Fine dining is how Meyer started in the restaurant business. More than thirty years ago, he opened his first restaurant union square cafe in nineteen eighty five what was then a city neighborhood in lower manhattan back then people dined out less frequently inexpensive. Restaurants were often formal and intimidating. Danny Meyer had a different vision. I said: let'S creator restaurant, where you can feel great if you're dining. So we created a bar for dining time when you never got three star food at apart york city, that was the domain of coffee shops,
I wanted to go to a restaurant, where I can drink great wine by the glass, so I was just looking because many rules, as I possibly could, but ultimately to cry restaurant, that at the age of twenty seven, would have been. My fate restaurant. If only the eggs existed Meyer. been fascinated with food since he was a child. I grew up in Saint louis, the son of an entrepreneur and an art gallery owner who loved entertaining and cooking. Do you think about food? All the time constantly have you always I think I have for whatever reason, since I was a little kid I go to the saint louis no baseball games, and I was the guy that we get the whole hot dog like everybody did, but I'd go to the relish station and I'd put a little catch on, despite a little muster on this by the little onion here, a little pickle relish here to see which I like better I ask this, but for you a chubby kid, if you're eating All that I actually was a chubby kid by the time I ought to be twelve years old, twelve thirteen, fourteen and
kind of how I always felt thereafter, and so it gives me great pleasure that Today, I can kind of eat as much as I want, because I know how to exercise- and I know how to balance out but it also probably put in a position where I love seeing other people eat. Welcome here, enjoy your lunch today, myers company union square hospital. What a group overseas, fifteen different rest, all in your operate: upscale eaters, casual beast rooms, a cocktail lounge and a neighborhood bakery alger baby. What the have in common, is danny myers philosophy of hospitality pioneered, but since come a standard for the industry tommy if, as the best shot cookie, thereat hospitality. sickly says that the most in port and business people at work way beyond that. The food tat s great and by the way of the food
taste great you're, never coming back here, but if the food tat s great, alone does not assured that you will come back here, so it hospitality, is it the way we made you feel too how good the food tasted the experience of dining out, for you is the most important thing I think Experience of how you are made to feel is the most important thing. The key he says is to hire. People who were in two, it is an emphatic, is more than two thousand employees, any trains them to pick up on the customer, jews. Everyone on earth is walking around life wearing and in a visible sign. That says, make me important and your job is. I understand the size of the font of this invisible sign and how brightly lit so make me feel it portent by leaving me alone, make me feel important by letting Tell you everything. I know about food, so it's our jobs, read that sign and to deliver
experience that that person needs. This is the reservation systems are there, folks here that I'm supposed to be saying hello to today. We have a regular right here in the restaurant business profits genes or razor thin repeat. Customers are critical. thanks are being over. Eighty Meyer, whose me the art of making his customers, feel welcome, tracking their likes and dislikes I've. Also You said you always identified the boss of the table. I didn't realize was a boss that at each stable? But how do you do that? Well, there there's no question in my mind that at every single table- there's somebody who's got the biggest agenda. If it's too people doing business, there's someone who's trying to sell something to somebody else, and I think that if you can figure out early on in the meal and understand what is going to take for the boss to leave happy, it could be. Make sure that someone gets to pick the wine you just gotta, pick up on those cues myers, most
reversal. Innovation is also his riskiest he's trying to eliminate tipping to combat pay inequities between servers tips from Ghana, as many prices have increased and those who work in the kitchen wonder most state laws can't sharing gratuities. so the cooks dishwashers, they don't get any part of the two main don't get any of it, and what I noticed after being a restaurant, her for thirty years, is that the growing disparity between what you can make in the dining room. We're tipping exists and what you can make in the kitchen. The disparity had grown by three hundred per cent lawyer has so far eliminated. Tipping in ten of his restaurants has increased the base, pay of both servers and kitchen staff and in some restaurants, gives
as a share of the weekly revenue. He has raised menu prices significantly on average, nearly twenty five per cent, but when the bill comes, there is no line for leaving a tip. You can call it hospitality included, you don't say no tipping, so I sang hospitality included. It's basically saying you see that price that it costs to get the chicken that includes everything that includes I believe, the guy that bought the chicken and the guy that could the chicken, but it also includes the person who served to you and how they make you feel it so it for the customer in the end, is the bill to say the bill by the time you get your bill. Whatever shock. You did or didn't feel when you saw the menu prices should completely dissipate, because you should say That's exactly what it would have been if they haven't had this new system. At the end of the meal. You don't have to deal with the hassle of figuring out what to tipp. That's actually true and let's face at the end of the meal tends to be one p,
have had more wine and the beginning of the meal and some speed make honest mistakes, there's not a lot of risk. Once, though, following your lead. That's absolutely true: colonel reminds me of an eye He ninety, when I d, to eliminate smoking at union square cafe that was long before the law actual twelve years before it became law? And so for me, it's almost immaterial whose doing it I us what matters is that they were doing and it could be that were slightly ahead. At time but were in it to win this thing, what I used to fill my reopened, his first restaurant union square cafe in a new location in late, two thousand and sixteen it's another hitting restaurant. This pinched point here is the issue minutes before the first customers arrived smile, was still making final adjustments, one more for top and then a six up there to term
to deliver a dining experience. It would keep them coming back for more my mind, doesnt shut up, I'm cards we thinking about. How could we do this better? How could we make this better? I don't wanna ever open a restaurant that if it closed people just wouldn't care, I will say now twenty four hours since I had I first burger jason in the coffee more J, I have been thinking about it more than I have about food in a long time. So all you need to know about me. After all these questions as that thing in the last twenty four hours makes me happier than hearing what did you say? I am sharing out five feet. Thanks for joining us, we'll be back next week with a brand new edition of sixteen it,
taylor, sheridan, co, creator of yellowstone and creator of eighteen. Eighty three comes the new paramount, plus original series: nineteen, twenty three, a yellowstone origin story: you'll have no rights here, starring academy, award, nominee, harrison ford and tell the world what happens on the cross, an academy award winner, Helen mirren great. Would it be to the extreme nineteen twenty three now exclusively on paramount, plus go to paramount plus dot com to try it for free,
Transcript generated on 2023-01-06.