Colorado natives Eliz and Erhard Orban discuss getting kicked off of a United Airlines flight because their two-year old refused to wear a mask.
This is an unofficial transcript meant for reference. Accuracy is not guaranteed.
We just got kicked off the
we just got kicked off the
flight, because our 2 year old
would not put on a mask
and we tried
and they are sending all of our
bags and her car seat to New
York, because a 2 year old would
not put on a mask
Ainsley. A Colorado family is
outraged after being kicked off
their united flight because
their 2 year old daughter, as you
heard her, say, wouldnt put on
the mask on board the plane.
This morning they are speaking
out after their video about the
incident went viral and they now
say it was flagged on both
twitter and Instagram.
Here, with an update, is elouise
and her husband, husband, good, mor
you both
good morning
Ainsley, any parent, thats flown
with a little toddler or infant.
We can relate to the stress you
feel, and on top of that, having
to put a mask on a 2 year old,
I understand thats their rule,
but I watched the whole video
last night.
Your daughter would not put it
on
so tell us what happened
exactly
Elise. I will start with you,
so we have flown united. Many
times
actually flown with her two
months ago and we never had a
problem,
we had been treated very nicely.
Nobody has ever told us to put a
mask on her because she is two
every public place. We go to its,
never been a problem
going into that flight too.
We just assumed it would be like
its been for the past couple of
months and the first moment that
we stepped on the plane right
off the bat
we got treated very badly like
no. How are you guys
good morning? Just how old is
she
so my husband told them she is
two
and they proceeded to tell us. We
will have to put a mask on her
and we said well, we didnt
bring a mask because she has not
worn a mask,
they said well, she is going to
have to wear it.
We asked for them to give us a
mask.
They gave us one.
We went to our seats.
Sat down, tried to put it on her
and between that interaction and
us having to supervisor come and
telling us we have to get off
the plane.
There was no interaction between
us and the flight attendants,
nothing
just that first one and then the
supervisor coming over saying
you guys have to get off the
plane,
Ainsley thats. What gets us
lack of compassion?
I understand the rules are the
rules, but just to treat you
differently on the last three or
four flights that you have flown
sings, the pandemic than this
flight.
You said your daughter has never
worn a mask
whats your reaction to the way
you are treated on Instagram and
Twitter.
Have you been sensorred some of
the comments on twitter? It said
sensitive contents. I understand
its no longer on there.
Instagram said something your
account might be deleted.
It doesnt meet their standards.
Yeah I mean that is
extremely frustrating as well
were documenting what actually
happened
and those facts are now being
shown as inappropriate or
sensitive content which, in my
opinion, doesnt make any sense.
Ainsley United released this
statement. The health and safety
of our customers is our highest
priority, which is why we have a
multilayered set of policies,
including mandating that
everybody on Giordaano, two and
older, wears a mask.
These procedures are not only
backed by guidance at the CDC
and partners at the Cleveland
Clinic consistent across every
major airline.
We are investigating the
specific incident and have made
contact with the family.
I have heard you guys are banned
from United the rest of your
lives, and then I heard that that
changed
is that accurate, Eliz or either
one of you
honorablettesly. We dont,
really know
we did get a reach out from
United on Saturday.
They called to see if we got our
bags and how add line was doing
and proceeded to tell us. They
are investigating the situation
to see, if not us, but if our
2 year old daughter is banned
from United
Ainsley. What
very unclear what we were
told and now what we are
hearing
Ainsley? What about the car seat
really quickly?
Did they give you one?
I thought about that. If your car
seat is on the plane, how did you
get home?
We made a big deal about that
brought the plane back into the.
Transcript generated on 2020-12-17.